Mortgage Processing Error Register


Retail Bank (Mortgages)


Mortgage processing errors were costing this bank time & money. In order to reduce errors, they needed to know where & how they were caused.


This tactical Excel Add-In let Mortgage processors to quickly submit details of applications with errors to a database which could generate insightful reports.
As data accumulated, the client could determine which 20% of mortgage application errors caused 80% of the time delays and costs and where in the process they occurred.
This allowed them to address the causes, reduce processing time and cost of incurring errors.


Excel, MS Access, VBA

* To respect client confidentiality, identifiers including client logos and names have been removed from all screenshots and descriptions. Displayed names and values are fictional.


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